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Cookies Policy

Cookies are small text files stored on your device when you visit our website or mobile application (collectively, the "Platform"). These cookies enable us to personalize and enhance your user experience.

What Are Cookies?

A cookie is a string of information that a website stores on a visitor's computer and that the visitor’s browser provides to the website each time the visitor returns. Our Platform uses cookies to create a more customized experience for our users, including remembering their preferences and providing personalized content recommendations.

Why Do We Use Cookies?

We use cookies for several reasons:

  • To enable session management
  • To provide secure login functionality
  • To personalize user experiences based on browsing history and preferences
  • To improve platform performance by aggregating anonymous analytics data

Essential Cookies: Functionality, Security, and Session Management

Some cookies are essential to providing a functional Platform experience. These include:

  • Session ID: Each time you visit our Platform, a new session is created, with a unique identifier that enables us to manage your user account.
  • Security-related: We use cookies for security measures such as CSRF token validation and cookie-based authentication.

Persistent Cookies

Persistent cookies remain on your device until they reach their set expiration date or are manually cleared from your browser. These include:

  • User preferences: We store your language, time zone, and other custom settings.
  • Marketing preferences: If you've opted-out of marketing communications, we'll remember this preference.

Session Cookies

Session cookies expire once you close your web browser or the session is terminated by Woolies Casino. These include:

  • Login persistence: When you log in to our Platform, a cookie helps maintain login credentials.
  • Platform analytics: We track aggregated user behavior to improve performance and content offerings.

Functional Cookies: Improving Your Experience

We use functional cookies for several purposes, including:

  • Personalized recommendations: Based on your browsing history and preferences.
  • Content optimization: We adjust the Platform's layout and design based on device recognition data.

Analytics and Performance Cookies

To improve our performance and better understand user behavior, we employ analytics tools. These include:

  • Google Analytics: This helps us measure traffic volume, user demographics, and engagement metrics to inform business decisions.
  • Page tracking: We use cookies to monitor page load times, browser versions, and other platform-related data.

Preference and Language Settings

Our Platform offers flexibility in language settings through our website interface. You can change your preferred language at any time by adjusting the platform's "Language" dropdown menu or reconfiguring your web browser settings directly.

Login/Session Continuity and Device Recognition

We use cookies for maintaining continuous login sessions across multiple tabs, which helps to prevent you from having to repeatedly enter credentials when accessing our website. By analyzing information about what type of device is used by visitors with the same IP address and other identifying characteristics (browser name, operating system and so forth), we are able to tailor user experience preferences and help maintain continuity during multiple visits.

Browser Storage Technologies

Our Platform utilizes browser storage for both session and persistent data.

  • Cookies: We leverage cookies to remember your login state.
  • Local storage: Your account settings are stored locally, enabling quick access on return visits.
  • SessionStorage: Temporary cache data is used to enhance speed of service when moving between different parts of the Platform.

Third-Party Integrations

In addition to our in-house tools and analytics solutions, we have partnered with external vendors for platform integrations that improve user experience:

  • Chat platforms: These enable live support services.
  • Analytics trackers: Some integrations track user behavior through aggregate data analysis.

These partnerships often require the use of cookies from third-party providers. We strive to clearly communicate which partners we work with and what their respective uses are for cookie tracking information collection, storage or processing.

Marketing/Communication Preferences

Cookies can be used to personalize your marketing preferences across Woolies Casino platforms by allowing our user's email service provider (ESP) to track responses of promotional emails. Your data is securely stored using a trusted third-party platform like Mailchimp and we will never send you unsolicited messages if you opted out.

Browser Controls: Clearing or Disabling Cookies

Most modern web browsers allow users to manage cookies, including deleting them from your browsing history when the Platform session ends. For information on browser-specific cookie management and settings, please consult:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge
  • Other

Aggregated Analytics Information

Your behavior data will be presented anonymously within our platform through a collection of statistical numbers that track aggregated metrics for things like how long it takes to download your home page, or the number of times users land on pages containing video content.